LEGAL

Privacy Policy

Last updated: October 28, 2026

Portal Innovations LLC (“Portal,” “we,” “us”) operates portalinnovations.com (the “Site”). This Privacy Policy explains what information we collect through the Site, how we use and share it, and the choices you have. It applies to the Site only. Memberships, lab space and programs are covered by their own agreements.

Information you give us

Contact and tour requests. When you use the contact form, we collect your first and last name, email address, company name, company type, the Portal locations you are interested in, your message and anything else you choose to include.

Newsletter sign-ups. When you subscribe, we collect your email address and your first and last name.

Emails and other messages. If you email us directly, we receive your email address and the contents of your message.

Information collected automatically

If you accept analytics cookies, we use Google Analytics to understand how the Site is used. Google Analytics uses cookies and similar technologies to collect information such as the pages you visit, how long you stay, the site that referred you, the links you click, your browser and device type, and your approximate location (city or region), which is derived from your IP address. Google Analytics does not run if you decline.

Our forms are provided by our customer relationship management (CRM) provider, which may use cookies to recognize returning visitors and connect a form submission with earlier visits to the Site.

Some pages include content embedded from other services, such as our events calendar, videos and maps. Those services may collect information about your visit under their own privacy policies.

How we use information

We use the information described above to respond to your inquiries and tour requests; to tell you about membership, lab space, programs and events you have asked about; to send newsletters and marketing emails to people who subscribe; to understand how the Site is used and improve it; to protect the Site against misuse; and to comply with our legal obligations.

Our CRM and marketing emails

Information you submit through our forms is stored in our CRM, which is operated by HubSpot, Inc. on our behalf. We use it to manage our conversations with you and to send the emails you have asked for.

If you subscribe to our newsletter, we use your details to send newsletters and marketing emails about Portal, our locations, programs and events. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time by emailing legal@portalinnovations.com. We may still send you messages related to an inquiry or relationship you have with us.

How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing.

We share information with service providers that help us run the Site and our business, such as our CRM and email provider (HubSpot), our analytics provider (Google) and our website host (Framer). They may use it only to provide services to us.

We may also disclose information if required by law or legal process, to protect the rights, property or safety of Portal, our members or others, or as part of a merger, acquisition or sale of all or part of our business.

Cookies and your choices

When you first visit the Site, we ask whether you accept analytics cookies, and Google Analytics only runs if you do. You can change your choice at any time using the “Cookie settings” link at the bottom of every page. If your browser sends a Global Privacy Control signal, we treat it as a decision to decline analytics cookies. You can also block or delete cookies in your browser settings, though some features of the Site may not work as intended, or install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Some browsers send a “Do Not Track” signal. The Site does not currently respond to Do Not Track signals.

How long we keep information

We keep inquiry and subscriber information for as long as we have a relationship with you or you remain subscribed, and afterwards as long as needed for our legitimate business purposes or to meet legal requirements. Analytics data is kept for the retention period set in our Google Analytics account. You can ask us to delete your information at any time.

Your rights

You may ask us to tell you what personal information we hold about you, to correct it, or to delete it, and you can unsubscribe from marketing emails at any time. Depending on where you live, including California and other U.S. states, you may have additional rights under local privacy laws. We will respond to requests as those laws require and will not discriminate against you for exercising your rights.

To make a request, email legal@portalinnovations.com. We may need to verify your identity before acting on it.

Security

We use reasonable administrative, technical and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The Site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.

Visitors outside the United States

Portal is based in the United States, and the information we collect is processed and stored in the United States and other countries where our service providers operate.

Links to other sites

The Site links to websites we do not control, including our portfolio companies and partners. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date above. If we make material changes, we will provide additional notice where appropriate.

Contact us

Questions about this Privacy Policy or our privacy practices can be sent to Portal Innovations LLC at legal@portalinnovations.com.